Privacy Policy
Treatment of your personal information on Terpok.com/Terpok.no
We take privacy seriously. Your personal information is processed in accordance with laws and regulations that concern your rights to control and manage your personal data information.
Here we explain who and what collects your personal information when you shop with us.
Website owner and contact information
Terpok AS
Bekkedalsveien 18
3030 Drammen
+4792355808
post@terpok.com
Orgnr: 931072293
The website is operated by:
one.com Group AB
Malmö, Sweden
Orgnr: 559205-2400
What is stored when you shop with us?
We need your information to be able to deliver products and services to you. We do not store more information than we need to handle primarily your orders and create the best possible user experience when you shop and visit our website.
- Basic information: name, date of birth
- Contact information: address, telephone number, email address
- Account and profile information: settings, preferences,
- Payment information: transaction information, payment method
- Customer history and engagement: order and delivery information, shopping cart movements, discount codes, loyalty program information,
- Customer activity: reading and action history from app, websites or electronic communication we send out. As well as technical information about the devices you use.
- Cookies: see our information about cookies here
We will use this information for purposes such as:
Sending you information about your account and order
Responding to your inquiries, including refunds and complaints
Processing payments and preventing fraud
Setting up your account for our store
Complying with any legal obligations we have, such as calculating taxes
Improving our store offerings
Sending you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email address, and phone number, which will be used to fill out the checklist for future orders.
We usually store information about you for as long as we need the information for our purposes. After that, it will be securely deleted. For example, your name, email address, and billing and shipping addresses must be stored for 5 years, as we are required to comply with accounting and purchasing laws. Ref: GDPR Article 6 (1) c) . After that, we are not legally obliged to continue retaining it. We will also store comments or reviews, if you choose to leave them.
In the case of a complaint or return of goods, your contact information will be processed to be able to register the complaint and carry out a return shipment.
During payment
Information regarding bank cards/credit cards used for payment on your orders is stored and processed by authorized payment service providers, not by us. These providers will be the data controllers, such as Klarna, Stripe, and Vipps. We do not have access to your private payment information.
See Klarna’s Privacy Policy for more details here.
See Vipps’ Privacy Policy for more details here.
See Stripe’s Privacy Policy for more details here.
Who at our company has access to your information?
The CEO of Terpok AS is responsible for the processing of personal data collected at all times except payment details.
Order information such as what was purchased, when it was purchased, and where it will be shipped, and customer information such as your name, email address, and billing and shipping information. This is necessary to assist in fulfilling orders, processing refunds, and supporting you. Our accounting service provider has access to general information you provide during the ordering process.
Overview of partners who process personal information to process orders from you as a customer
Shipmondo – Order handling system for transportation. See Shipmondo’s privacy statement here.
One.com – The hosting company of the website. See One.com’s privacy statement here.
Bring (Posten) – Transporter of packages and goods. Read Posten’s privacy statement here.
Stripe – Payment service. Read about Stripe’s privacy statement here.
Klarna – Payment service. Read Klarna’s terms and privacy statement here.
Vipps – Payment service. Read Vipps’ privacy statement here.
WPforms – An email system we use to communicate with you via the contact form on our website. Read WPforms’ privacy statement here.
Removal of personal data
You have the right to access, correct, and delete data we have stored about you. After the end of the customer relationship, we will also keep the data for as long as we see it appropriate and as required by law for accounting purposes. You can send us an email on post@terpok.com to get more information.
Is the information shared with others?
Information about you and your use of the services is only shared with any subcontractors who need only the necessary information to perform their tasks. The information may also be used for analysis purposes and to understand market trends across the services. Our organization also shares personal information with other companies, organizations, and individuals in some cases. This is primarily to provide you with better and safer products and services. Here are the main examples:
When others perform services on our behalf. This may include using a third party to carry out payment transactions. These companies are not allowed to use this information for anything other than providing services to us.
For security reasons. To protect you from unauthorized access to your user account, we may use external security services based on personal information.
In case of suspicion of illegal activity, information may be disclosed to public authorities upon request. We may also provide information to others if necessary to prevent further fraud, or the information is necessary to resolve specific disputes.
During website development
Terpok® is committed to continuously fulfilling the requirements of the Personal Data Act.
If you have any questions or comments about our privacy statement or how we use your personal information, you can contact us.